Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.
Please return goods unused and in original packaging in perfect, un-used condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item. Exchanges can only be made on un-used products.
Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.
If you would like to amend your order and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched, we cannot add anymore items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (we will arrange for collection of the items)
We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original payment method when you placed your order. If you paid by card and your card has expired we will send a cheque to cover any refund costs.
When will I receive my refund?
We action all refunds within 5 working days of when we receive the goods back and it can take up to 14 working days for the refund to process dependant on payment method.
Here at Air Spectrum Environmental Ltd we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive, so consumable chemical orders within the UK Mainland will automatically be on a next day service, what’s more, any consumable order that we receive before 11am on a working day will be despatched the very next day.
When ordering hire equipment this will be delivered by a dedicated courier within two working days*.
*subject to availability.
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
Which items cannot be sent overseas?
Please note some of our items are not available to post overseas and are for the UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email):
- Vortex Mobile Fan
- DC30 Cannon
- DC32 Cannon
- DC50 Cannon
How will my parcel be sent UK mainland?
Standard postage cost vary dependent on the weight and size of your order. A stock item will be dispatched next day and should take 2 – 4 working days for delivery. Should the item not arrive within this time scale please contact us.
Standard Postage for multiple orders or large items (subject to availability) will be sent using a courier and should take 2 – 3 days for delivery.
How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?
Postcodes included within this section are:
AB31 – 38, AB41 – 45, AB51 – 56.
FK19 – 20
HS1 – 9
IV1 – 32, IV36, IV40 – 49, IV51 – 56
KA27 – 28
KW1 – 17
PA20 – 49, PA60 – 78, PA80 – 88
PH1, PH5 – 10, PH15 – 26, PH30 – 44
ZE1 – 3
How will my item(s) be sent to Republic of Ireland.
We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using APC or Marshalls Transport or Royal Mail.
How will my item(s) be sent outside of the UK?
All items will be sent using DHL, APC, Marshalls or an alternative International shipping company so that all items are traceable.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising of this.
Help! I haven’t received my parcel, what should I do?
Contact us – we will do anything we can to help, and look to trace your parcel for you through the relevant delivery service.